BESPOKE & MADE TO ORDER ITEMS (lampshades)
The final product cost is non-refundable unless the item is faulty or damaged on arrival. Detailed descriptions can be found under each product in our online store and fabric samples are available upon request to help to minimise the possibility that you won’t be anything less than delighted with your purchase.
NON BESPOKE ITEMS (lamp bases, light bulbs etc.)
At Shady and the Lamp we want you to love your new purchase but if you would like to make a return we ask that you give us written notice of this decision within 7 days of receiving the product. We must be notified via email firstname.lastname@example.org BEFORE you return any items.
Once the return has been approved by Shady and the Lamp, the item must be received by us within 7 days from that date or it will not be acepted.
Please note - We cannot accept responsibility for goods that have been damaged after delivery as a result of poor handling or storage. We strongly recommend that you insure the return shipment and retain proof of sending as you will be liable for any damage until we receive the return. If the product returned is not in fully re-saleable condition a full exchange or refund will not be possible.
Your item(s) should be sent back to us within 7 days of notice given. Returns outside these time-frames will not be accepted.
CANCELLING YOUR ORDER
Cancellations should be given in writing by email, a phone call is not sufficient.
On receipt of your notice of cancellation, one of our team members will contact you to confirm the cancellation and refund amount. If your order has not been dispatched, any monies paid will be processed within 7 working days.
If your order has already been dispatched please see RECEIVING A REFUND below.
Each item cancelled is refunded separately and credited to the original method of payment.
RECEIVING A REFUND
Your refund will be credited to the original purchaser’s account and will include shipping costs for faulty items only. Shipping costs will not be refunded for items that are not faulty or wrongly delivered.
Please note card refunds may take up to 11 business days for your bank to complete, depending on their processing time. PayPal refunds can take up to 30 days for refunds to clear.
We do not exchange goods and would ask that you return your item in accordance with our returns policy above and re-order the replacement on our website.
FAULTY OR DAMAGED GOODS
In the unlikely event that products bought from Shady and the Lamp are faulty, we will happily replace the items at no charge to the customer or alternatively, to refund the cost of purchase. Please email us at email@example.com within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item and in particular, the box it arrived in. We will then be able to discuss a replacement, repair or a refund for you. Please DO NOT return damaged or faulty goods without contacting us first. We cannot accept responsibility for goods that have been damaged after delivery as a result of poor handling or storage.